SALTYEXPRESS FAQ

  1. How do I place an order ?

    We have several ways to place an order. You can place your inquiry ticket through our platform express.saltycustoms.com or WhatsApp us directly by clicking on icon

  2. What kind of artwork files do you accept ?

    We prefer artworks in AI or SVG vector files. If you do not have a vector file, we recommend 300dpi or higher in either PNG or JPEG. Tentatively we provide design services as well, check out here for more information SaltyCustoms Design

  3. Can I order different shirt colors with the same material ?

    Yes you can ! Provided if you meet our minimum order requirements of 10 pieces with the same design and same color print. For example, you have 1 logo design to be printed on a black and grey tees, you can order 5 black tees and 5 grey tees.

  4. I need my order urgently ?

    For rush orders, do speak to our representatives on our production capacity. Our rush order lead time takes 3 - 5 business days. Additional charges may be applicable for rush orders.

  5. How are the prices quoted ?

    The price is quoted based on what type of product, number of print placements, number of artwork colors and artwork print size.

  6. Can I get a sample piece before I proceed with the bulk order ?

    Due to the nature of this service (SaltyExpress) we are unable to do samples for orders below 300pcs. We can generate a mock up visual of your design to give you a rough idea on how it’ll look. You may also look at our gallery and videos on our social media to have an idea of the product ordered by others.

  1. Can I order products that are not listed on your website ?

    Do let us know what you are looking for here Contact Us and our representatives will get back to you on the products you are looking for.

  2. Can I provide my own products to print with you ?

    I’m afraid we can’t. Our printing services come together with the products. We source for the best readymade stock fabrics in the market and use them as it is to transfer your print on it.

  1. How do I pay for my order ?

    Once you have submitted your order inquiries to us, we'll quote you according to your artwork and do a visual mockup for you to approve. Once approved, we’ll send you your order invoice with a payment link or our bank details for you to pay and begin production once we have received your payment.

  2. Do you accept payment terms ?

    For SaltyExpress product and services it is 100% upfront payment.

  1. Can I reprint my rejected shirts ?

    We do not provide reprint services for rejected products. Nonetheless we will refund for those rejected goods. (Subject to the reason for rejection)

  2. My refund has been approved. When will I get my refunds back ?

    It will usually take 10 - 14 business days to receive your refund.

** Please do refer to our Refund Policy here.
  1. How long does it take to deliver my order ?

    Our standard lead time takes 7 - 12 business days. (Malaysia / Singapore) Domestic shipments are in transit for 2 – 5 business days Orders shipped internationally are in transit for 3 - 15 days depending on the destinations.

  2. Will I be notified when my order is shipped out ?

    Yes ! We will send you your order tracking codes with the expected days taken to be delivered to you.

  3. Do you deliver to places other than Malaysia and Singapore ?

    We provide shipping services outside of Malaysia and Singapore as well. Do speak to our representatives to find out whether your delivery location is covered.

  4. Can I pick up from your office ?

    We do not offer self pick up services as we are running on an online business transaction. Hence we will be delivering your products out directly from our factories.

  5. My shipment has not arrived on expected delivery date

    Do contact our representative in charge and we will check on it.

** Please do refer to our delivery terms policy here here.
  1. What type of printing do you offer ?

    For SaltyExpress, we only offer basic silk screen printings (maximum 5 colors), Roland heat transfer and embroideries for polos only.

  2. What are the print placements I can print on the shirt ?

    These are our standardized print areas and placements. If you have a specific size measurement and placement please do remark it to us.

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