SALTYEXPRESS POLICY

SaltyExpress by SaltyCustoms ("we" and "us") is the operator of SaltyCustoms ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

  1. General

    Subject to stock availability. There may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

  2. Shipping Costs

    Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

  3. Delivery Terms

    • Transit Time Domestically

      In general, domestic shipments are in transit for 2 – 5 business days.

    • Transit time Internationally

      Generally, orders shipped internationally are in transit for 3 15 days depending on the destinations. This varies greatly depending on the courier service. We take steps to ensure shipment delays will be kept to a minimum.

    • Change Of Delivery Address

      For change of delivery address requests, we are able to change the address at any time before the order has been arranged or dispatched.

    • P.O. Box Shipping

      SaltyCustoms do not ship to P.O. box addresses.

    • Military Address Shipping

      We are unable to ship to military addresses.

    • Items Out Of Stock

      If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

    • Delivery Time Exceeded

      If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

    • Tracking Notifications

      Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

  4. Import Duties & Taxes

    Import duties and taxes for international shipments may be liable to be paid by purchaser (your kind self) upon arrival in the destination country. This varies from country to country and is often undefined! We encourage you to be aware of these potential costs before placing an order. Note: There will be no recalls or refunds for abandoned shipments

  5. Cancellations

    We do not accept cancellation once order is in production stage.

  6. Customer service

    For all customer service enquiries, please email us at support@saltycustoms.com

Refund Policy

In SaltyCustoms, we are committed to excellence! We want to be sure you are satisfied with your purchase, which is specially made to your order. If for any reason we made a mistake of printing or it is not to what was agreed upon , here is the guideline of our policy.

  1. Make sure your purchase is refundable with the following checklist Refund Policy Checklist:
    • within 7 days of receipt
    • invoice is available
    • product in original condition
  2. Please fill up the refund or reprint request form here Request Form
  3. Once a request form is received, our team will then inspect the request and notify you of the approval or rejection of the request.
  4. Should your request be approved, then the refund will be processed accordingly. If you have not received any response within a week after your request form is submitted, please contact us at support@saltycustoms.com.

Please Note:

  • Saltycustoms reserves the rights to withhold any refunds.
  • Ensure that your details given in the request form are correct and complete.
  • Voucher codes cannot be re-issued and are non-refundable. If you return an item which was purchased using a voucher code, only the final paid price (after discount) will be refunded.
  • Please ensure the bank details given are accurate for refund.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.